🔄 White Rose Linen – Return & Refund Policy

We want you to love what you buy. Please read our return policy carefully.

1. Non-Returnable Items

Due to the intimate nature of certain products, reusable pads and underwear are final sale and not eligible for return or refund, in accordance with Canadian health and hygiene standards.

2. Returnable Items

We accept returns on non-intimate items such as fabric, socks, scarves, hats, bags, and scrunchies, provided:

• The return is requested within 30 days of delivery

• Items are unused, unwashed, and undamaged

• Items are returned in a condition safe for resale (original packaging is not required, but packaging must not be damaged in transit)

• You notify us before returning and receive confirmation

Return shipping costs are the responsibility of the customer.

3. Damaged or Defective Products

If you receive an item with a manufacturer defect (e.g. missing button or poor stitching) before washing or using it, please contact us at wrl@whiteroselinen.com within 7 days of receiving your order. We will offer a replacement, store credit, or refund, at our discretion.

Items that have been washed, worn, or otherwise used are not eligible for return or reimbursement.

4. Refund Method

Approved refunds will be processed:

• Back to the original method of payment, or

• Issued as store credit, depending on your preference and eligibility

Refunds are typically processed within 7–10 business days of receiving the returned item.

This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. Information about castor oil packs is for educational and traditional-use purposes only. Always consult your healthcare provider before starting any new wellness practice, especially if you are pregnant, nursing, or have a medical condition. I sew and sell the pack only and make no medical claims.